Frequently Asked Questions

How do I order my cake?

Please call Sara Ruddick Cakes on Tel: 07966 725134, email or complete the online contact form providing your telephone number. On receipt of your enquiry you will be contacted within 24 hours to discuss your requirements or arrange a consultation.

How much do your cakes cost?

All bespoke cakes are designed to individual client’s specifications and therefore are individually priced. Price will depend on the type / flavour and size of cake(s) as well as the complexity of the decoration. Please see the Cakes and Prices & Portions pages for more information. We are always happy to provide design options to work within a client’s budget. Formal quotations will be provided by email or in writing prior to booking.

How much notice do you require?

To avoid disappointment please book as soon as possible. A booking will be confirmed in writing when the deposit has been paid. I have limited availability but can sometimes accommodate late orders. I’m currently accepting orders for the remainder of 2018 and 2019.

How much deposit do I have to pay?

To secure all orders a non-transferable and non-refundable deposit is required as follows; Celebration Cakes - £50 and Wedding Cakes - £100 or 25% of the quotation value (whichever is the greater) to secure your date.

When is the final balance due?

Celebration Cakes - the balance will be due 14 days before the delivery day or, if agreed, on collection. Wedding Cakes - the balance will be due 28 days before the delivery day.

How do I pay for my cake?

Payments can be made by BACs, cheque, cash or card.

Can you deliver my cake and is there a delivery charge?

Wedding Cakes will be delivered to your venue and set up by Sara Ruddick Cakes. Free delivery is offered within a 12 mile radius, beyond that delivery will be calculated on a distance and time taken basis, please ask for details.

Can I collect my cake?

Celebration Cakes may be collected at a mutually convenient and prearranged time from Sara Ruddick Cakes. Delivery can be arranged at extra cost; please ask for more information.

Do you make cakes for people with allergies?

All my cakes are made in a domestic home-based kitchen not open to the public. I can not guarantee that a cake I make or that the ingredients that I use have not come into contact with, for example, nuts and, or other allergens. If you have any concerns please speak with Sara Ruddick for more advice.

I want a three tier cake, but can each cake tier be a different flavour?


I have seen a cake I like, can you make me one the same?

I’m happy to work to your brief, but will not make an identical copy of another cake makers design. I will make a cake similar but unique to you.

Wedding cakes can be designed specifically to your requirements to blend with your theme, dress, flowers, etc. I will make very effort to match specific icing colours and ribbon accessories to swatches provided by customers, but there will be occasions where an exact match may not be possible.

The cake design will remain the property of Sara Ruddick Cakes and a copy sketch will only be released to the customer on receipt of a deposit. An Order Confirmation will be provided to the customer outlining in detail the design agreed upon. Once a design has been agreed, any requests to vary the wedding cake design will only be considered up to 28 days before the delivery date and may incur additional cost.

Do you freeze your cakes?

All my cakes are made fresh, with (where possible) locally sourced ingredients.

Are you registered with the local council as a food producer? When was your premises last inspected and what is your current rating?

I’m registered with Eden District Council and currently awaiting inspection.

How much experience have you got as a cake maker and decorator?

I have been making and decorating cakes for friends and extended family for over 30 years.

What Insurance cover have you got in place?

I have Public and Product Liability cover.

What Food Hygiene training have you completed?

I have Level 2 qualification in Food Hygiene for Catering. This is the level appropriate to my business as a home-based cake maker/decorator.

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